Remote MedTech Technical Support Specialist ES 1.1x

BD; South Dakota; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD, a leading global medical technology company, is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues across BD Medstation systems, from server to station, including ES 1.1x upgrades.

You will collaborate with a cross-functional team, adhere to regulatory requirements, and continuously improve service delivery while delivering timely, high-quality case notes and customer updates.

Qualifications

• Bachelor’s degree in Computer Science or Electronics or 3+ years equivalent experience.
• 2+ years Microsoft SQL experience with ability to write queries (SELECT, JOIN).
• SSIS exposure/experience.
• SQL Reporting Services experience.
• Windows Server (2008+) and desktop administration.
• Networking terminology and commands; ports.
• IIS and Web Application Administration; Group Policies.
• VMware terminology and administration; troubleshooting/log review.

Responsibilities

• Provide CSC support for ES 1.1x upgrade and implementation.
• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination.
• Maintain knowledge of ES 1.1x and troubleshoot advanced issues.
• Document case notes with high data quality and clarity.
• Provide progress updates and seek customer feedback to ensure needs are met.
• Demonstrate understanding of BD products in hospital IT environments.

Skills

Customer service

Cross-functional teamwork

Remote troubleshooting

Regulatory awareness

Education

Bachelor's in Computer Science/Electronic Technologies

Tools

SQL

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Job description

BD, a leading global medical technology company, is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues across BD Medstation systems, from server to station, including ES 1.1x upgrades.

You will collaborate with a cross-functional team, adhere to regulatory requirements, and continuously improve service delivery while delivering timely, high-quality case notes and customer updates.