Remote MedTech Support Specialist – ES 1.1x Expert

BD; Charleston (WV); Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, escalate when needed, and coordinate with field service teams. You will work on ES 1.1x remediation, ensure regulatory adherence, and maintain deep knowledge of BD MedStation integrations across server to station levels.

The role emphasizes communicating with customers via phone and email, updating case notes in Salesforce, and delivering high-quality support while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.

Responsibilities

• Assist in resolving complex, time-sensitive, high-risk issues including customer escalations and site downtime.

Skills

SQL queries

SQL Server

Remote troubleshooting

Customer escalations

Phone & email support

Education

Bachelor's degree in Computer Science/Electronic Technologies

3+ years relevant experience

Tools

Microsoft SQL Server

SSIS

SQL Reporting Services

Windows Server 2008+

VMware

IIS

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, escalate when needed, and coordinate with field service teams. You will work on ES 1.1x remediation, ensure regulatory adherence, and maintain deep knowledge of BD MedStation integrations across server to station levels.

The role emphasizes communicating with customers via phone and email, updating case notes in Salesforce, and delivering high-quality support while collaborating with cross-functional teams.