Remote MedTech Recall Specialist — Customer Outreach

IQVIA Inc; Orlando (FL); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Remote work from home

Equipment provided

Job summary

IQVIA/MedTech, a global healthcare analytics leader, seeks a Recall Coordinator to contact medical device customers about voluntary recalls. You will notify facilities, upgrade devices, troubleshoot, and document actions, while maintaining confidentiality and following scripts.

The role supports remote work from a home office with provided equipment, requiring strong phone etiquette, accuracy in data entry and note-taking, and the ability to work across time zones during business hours.

Qualifications

• Education: High School Diploma/GED/AA.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and documentation quality required.
• Ability to follow direction and work remotely with provided equipment.
• Healthcare and recall-related experience preferred.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Polite, professional phone demeanor

Attention to detail

Ability to follow direction

Strong documentation skills

Healthcare experience

Recall experience

Remote work capability

Education

High School Diploma/GED/AA

Tools

Data entry

CRM/database experience

Job description

IQVIA/MedTech, a global healthcare analytics leader, seeks a Recall Coordinator to contact medical device customers about voluntary recalls. You will notify facilities, upgrade devices, troubleshoot, and document actions, while maintaining confidentiality and following scripts.

The role supports remote work from a home office with provided equipment, requiring strong phone etiquette, accuracy in data entry and note-taking, and the ability to work across time zones during business hours.