Remote MedTech Recall Specialist: Customer Outreach

IQVIA Inc; Boise (ID); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Remote work

Job summary

IQVIA/MedTech seeks a recall support specialist to coordinate and contact customers during voluntary medical device recalls. You will follow scripts, handle data entry, and document outcomes while maintaining confidentiality.

Remote role with equipment provided; strong communication, attention to detail, and the ability to work across time zones are essential. Prior healthcare or recall experience is preferred to ensure accurate messaging and compliance.

Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone demeanor

Attention to detail

Remote work

Healthcare experience

Recall experience

Technical software skills

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech seeks a recall support specialist to coordinate and contact customers during voluntary medical device recalls. You will follow scripts, handle data entry, and document outcomes while maintaining confidentiality.

Remote role with equipment provided; strong communication, attention to detail, and the ability to work across time zones are essential. Prior healthcare or recall experience is preferred to ensure accurate messaging and compliance.