Remote Recall Specialist - MedTech & Customer Care

IQVIA Inc; Fresno (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech seeks a Recall Coordinator to contact affected facilities and support voluntary product recalls. You will own outreach, provide upgrades and troubleshooting, and document activities with high accuracy.

Role requires professional phone etiquette, strong documentation skills, and the ability to work remotely from a home office. Knowledge of healthcare processes and recall experience are a plus.

Qualifications

• Preferred but not required – High School Diploma/GED/AA.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and quality documentation mindset.
• Ability to follow direction.
• Previous healthcare experience preferred.
• Recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from a home office; equipment is provided.
• Ability to work across all time zones business hours if needed.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain appropriate level of confidentiality and a high level of professionalism.
• Adhere to provided script and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone etiquette

Documentation

Attention to detail

Remote work

Healthcare experience

Recall experience

Technical software skills

Education

High School Diploma/GED/AA

Tools

CRM/database

Job description

IQVIA/MedTech seeks a Recall Coordinator to contact affected facilities and support voluntary product recalls. You will own outreach, provide upgrades and troubleshooting, and document activities with high accuracy.

Role requires professional phone etiquette, strong documentation skills, and the ability to work remotely from a home office. Knowledge of healthcare processes and recall experience are a plus.