Remote MedTech Recall Specialist – Customer Support

IQVIA Inc; United States; Hybrid; USD 37,000 - 41,000; Part time

Job summary

IQVIA Inc. is seeking a MedTech Recall Specialist to coordinate outbound recall communications with healthcare facilities. This remote role supports voluntary product recalls and requires adherence to scripts, data entry in the provided system, and meticulous documentation.

Applicants should have a high school diploma or equivalent, customer service experience, and a professional phone demeanor. Remote work from home is supported with equipment provided; ability to work across US time zones is

Qualifications

• High School Diploma/GED/AA preferred
• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and quality mindset for documentation required
• Ability to work remotely from a home office; equipment provided

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Phone demeanor

Attention to detail

Documentation

Technical software

Education

High School Diploma/GED/AA

Job description

IQVIA Inc. is seeking a MedTech Recall Specialist to coordinate outbound recall communications with healthcare facilities. This remote role supports voluntary product recalls and requires adherence to scripts, data entry in the provided system, and meticulous documentation.

Applicants should have a high school diploma or equivalent, customer service experience, and a professional phone demeanor. Remote work from home is supported with equipment provided; ability to work across US time zones is