Remote MedTech Recall Specialist

IQVIA Inc; Arlington (VA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech partners with medical device and diagnostic manufacturers to offer tech-enabled recall support. This role coordinates contacting facilities, providing upgrades and troubleshooting, and documenting work.

Remote work from home is required with equipment provided; candidates should support multiple time zones. Preferred candidates have healthcare or recall experience, strong phone etiquette, detail orientation, and proficiency with technical software.

Qualifications

• Education: HS diploma or GED preferred.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and good documentation mindset.
• Ability to follow directions and work across time zones.
• Healthcare and recall experience preferred.
• Strong technical software skills required.
• Remote work from home with equipment provided.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management in provided database.
• Strong documentation and feedback to teams.

Skills

Customer service

Healthcare experience

Recall experience

Phone etiquette

Attention to detail

Remote work

Time zone coverage

Documentation skills

Following directions

Technical software skills

Education

High School Diploma/GED/AA

Tools

CRM software

Data entry

Job description

IQVIA/MedTech partners with medical device and diagnostic manufacturers to offer tech-enabled recall support. This role coordinates contacting facilities, providing upgrades and troubleshooting, and documenting work.

Remote work from home is required with equipment provided; candidates should support multiple time zones. Preferred candidates have healthcare or recall experience, strong phone etiquette, detail orientation, and proficiency with technical software.