Remote MedTech Recall Coordinator - Patient Safety

IQVIA Inc; California; Remote; USD 37,000 - 41,000; Part time

Job summary

IQVIA is seeking a MedTech Recall Specialist to support recall communications remotely from a home office on the West Coast. The role involves contacting facilities, conveying upgrade steps, and documenting outcomes with strict confidentiality.

Applicants should have a customer-service background, a professional phone manner, and strong data-entry skills. Training and equipment are provided. This is a part-time position with flexible hours aligned to business needs.

Qualifications

• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Ability to follow direction and document interactions accurately.
• Healthcare experience or recall experience preferred.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and a high level of professionalism.
• Adhere to provided script and messaging protocols.
• Data entry and management within provided database.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone etiquette

Attention to detail

Documentation

Communication

Time zone coordination

Education

High School Diploma/GED/AA

Tools

CRM software

Data entry tools

Job description

IQVIA is seeking a MedTech Recall Specialist to support recall communications remotely from a home office on the West Coast. The role involves contacting facilities, conveying upgrade steps, and documenting outcomes with strict confidentiality.

Applicants should have a customer-service background, a professional phone manner, and strong data-entry skills. Training and equipment are provided. This is a part-time position with flexible hours aligned to business needs.