Remote MedTech Recall Specialist

IQVIA Inc; Carlsbad (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA is a leading global provider of clinical research services and healthcare intelligence. This role coordinates and contacts customers on medical device recalls, supporting voluntary recalls, upgrading customers, troubleshooting, and documenting work.

The position emphasizes professionalism, data integrity, and adherence to messaging protocols. The role requires ability to work remotely from a home office and across time zones; prior healthcare or recall experience is preferred.

Qualifications

• Education: High School Diploma/GED/AA preferred.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and documentation quality.
• Ability to follow direction.
• Healthcare experience preferred.
• Recall experience preferred.
• Strong technical software skills.
• Remote work from home allowed; equipment provided.
• Time zone coverage may be required.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to script and messaging protocols.
• Data entry and management within the provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone etiquette

Attention to detail

Follow directions

Healthcare experience

Recall experience

Tech software

Remote work

Time zone coverage

Education

High School Diploma/GED/AA

Tools

Tech software

Job description

IQVIA is a leading global provider of clinical research services and healthcare intelligence. This role coordinates and contacts customers on medical device recalls, supporting voluntary recalls, upgrading customers, troubleshooting, and documenting work.

The position emphasizes professionalism, data integrity, and adherence to messaging protocols. The role requires ability to work remotely from a home office and across time zones; prior healthcare or recall experience is preferred.