Remote MedTech Recall & Customer Support Specialist

Novasyte LLC (USA7); Carlsbad (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech, a global provider of life sciences services, seeks a recall support specialist to contact facilities and notify potentially affected customers. You will upgrade, troubleshoot, and document interactions while maintaining confidentiality.

Responsibilities include outbound calls, following scripts, data entry, and providing feedback to corporate teams. Remote work from home is supported; strong communication and detail orientation are essential.

Qualifications

• Education: High School Diploma/GED/AA preferred but not required.
• Customer service experience preferred.
• Polite, professional phone demeanor preferred.
• Attention to detail and quality documentation required.
• Ability to follow directions.
• Previous healthcare experience preferred.
• Prior recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from a home office; equipment provided.
• Ability to work across all time zones business hours if needed.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and a high level of professionalism.
• Adhere to provided script and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work

Time zone flexibility

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech, a global provider of life sciences services, seeks a recall support specialist to contact facilities and notify potentially affected customers. You will upgrade, troubleshoot, and document interactions while maintaining confidentiality.

Responsibilities include outbound calls, following scripts, data entry, and providing feedback to corporate teams. Remote work from home is supported; strong communication and detail orientation are essential.