Remote MedTech Recall Specialist - Customer Support & Data

IQVIA Inc; Sacramento (CA); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Job summary

IQVIA/MedTech seeks a Recall Communications Coordinator to contact and assist customers during medical device recalls. You will follow scripts, document interactions, and provide upgrade and troubleshooting support while maintaining confidentiality.

The role supports recall activities from a home office, requiring strong phone etiquette, attention to detail, and the ability to work across time zones. Healthcare and recall experience are a plus.

Qualifications

• High school diploma preferred; healthcare experience appreciated.
• Experience in customer service or related roles preferred.
• Polite, professional phone demeanor required; strong documentation mindset.

Responsibilities

• Conduct outbound calls to notify facilities potentially affected by recalls.
• Maintain confidentiality and professional conduct in all communications.
• Adhere to scripts and messaging protocols during interactions.
• Enter data and manage records in the provided database.
• Document interactions thoroughly and provide feedback to corporate teams.

Skills

Customer service

Attention to detail

Professional phone demeanor

Time zone flexibility

Healthcare experience

Recall experience

Strong software skills

Remote work capability

Education

High School Diploma/GED/AA

Tools

General software proficiency

Job description

IQVIA/MedTech seeks a Recall Communications Coordinator to contact and assist customers during medical device recalls. You will follow scripts, document interactions, and provide upgrade and troubleshooting support while maintaining confidentiality.

The role supports recall activities from a home office, requiring strong phone etiquette, attention to detail, and the ability to work across time zones. Healthcare and recall experience are a plus.