Remote MedTech Recall & Customer Care Specialist

IQVIA Inc; Bakersfield (CA); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Remote work from home

Flexible hours

Job summary

IQVIA/MedTech is seeking a recall coordination specialist to contact affected facilities and guide them through upgrade and troubleshooting steps. This role supports voluntary product recalls with professional communication and thorough documentation.

You will work remotely from a home office, with equipment provided, and may need to operate across multiple time zones during business hours. Prior recall or healthcare experience is preferred.

Qualifications

• Experience in customer-focused roles, healthcare background preferred.
• Strong documentation and data-entry skills are required.
• Ability to follow scripts and protocols.
• Comfort with remote work and across time zones.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to script and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Documentation

Data entry

Healthcare experience

Recall experience

Technical software skills

Remote work readiness

Education

High School Diploma/GED/AA

Tools

CRM systems

Job description

IQVIA/MedTech is seeking a recall coordination specialist to contact affected facilities and guide them through upgrade and troubleshooting steps. This role supports voluntary product recalls with professional communication and thorough documentation.

You will work remotely from a home office, with equipment provided, and may need to operate across multiple time zones during business hours. Prior recall or healthcare experience is preferred.