Remote MedTech Recall & Customer Support Specialist

IQVIA Inc; Chicago (IL); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This role coordinates contacting key customers on medical device recalls, providing upgrades, troubleshooting, and documenting work. Remote work from home is required; equipment is provided.

Base pay is $27-$30 per hour, with potential incentives and benefits. Strong communication, detail orientation, and healthcare recall experience are preferred.

Qualifications

• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone demeanor

Attention to detail

Follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work

Time zones flexibility

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This role coordinates contacting key customers on medical device recalls, providing upgrades, troubleshooting, and documenting work. Remote work from home is required; equipment is provided.

Base pay is $27-$30 per hour, with potential incentives and benefits. Strong communication, detail orientation, and healthcare recall experience are preferred.