MedTech Recall & Customer Support Specialist (Remote)

IQVIA Inc; St. Louis (MO); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech seeks a Recall Support Coordinator to contact facilities when medical device recalls occur. You will follow scripts, perform outbound calls, document interactions, and maintain confidentiality across time zones while working from a home office.

The role includes handling customer upgrade, troubleshooting, data entry, and providing feedback to corporate teams. Base pay ranges $27-$30/hour, with potential bonuses and benefits depending on schedule and location.

Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA.
• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Phone etiquette

Customer service

Attention to detail

Remote work

Time zones

Healthcare experience

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech seeks a Recall Support Coordinator to contact facilities when medical device recalls occur. You will follow scripts, perform outbound calls, document interactions, and maintain confidentiality across time zones while working from a home office.

The role includes handling customer upgrade, troubleshooting, data entry, and providing feedback to corporate teams. Base pay ranges $27-$30/hour, with potential bonuses and benefits depending on schedule and location.