Remote Medical Support Specialist for Veterans

Actalent; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

100% Remote

Monday–Friday schedule

Long-term contract potential

Healthcare benefits

401(k) plan

Life Insurance

PTO

Job summary

Actalent is seeking a Medical Support Assistant to support Veterans remotely. You will coordinate appointments, manage referrals, and maintain EMR records while delivering exceptional customer service.

This contract role centers on patient access and care coordination within VA processes. Ideal candidates bring healthcare administration or medical office experience, strong data entry and typing skills, and a detail-oriented approach in a fast-paced environment.

Qualifications

• Minimum 6 months of customer service experience.
• Basic knowledge of medical terminology and good data entry skills.
• Strong typing, verbal and written communication abilities.

Responsibilities

• Schedule and coordinate patient appointments per VA guidelines.
• Process and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer calls and provide excellent customer service.
• Maintain patient demographics and EMR documentation.
• Support Patient Aligned Care Teams with daily tasks.
• Ensure HIPAA, privacy, and security compliance.

Skills

Customer service

Typing 50 wpm

Data entry

Attention to detail

Verbal communication

Written communication

Organizational skills

Healthcare experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Medical office software

Job description

Actalent is seeking a Medical Support Assistant to support Veterans remotely. You will coordinate appointments, manage referrals, and maintain EMR records while delivering exceptional customer service.

This contract role centers on patient access and care coordination within VA processes. Ideal candidates bring healthcare administration or medical office experience, strong data entry and typing skills, and a detail-oriented approach in a fast-paced environment.