Remote Medical Support Assistant – Patient Access

Actalent; Denver (CO); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Job summary

Actalent seeks a Medical Support Assistant to support the VA Network in a fully remote capacity. The role involves coordinating appointments, processing referrals, and maintaining patient records while delivering excellent customer service for Veterans.

Candidates with healthcare administration, patient access, scheduling, or medical office experience will thrive. Location restrictions apply; remote work is offered within the United States.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines
• Process, review, and track electronic consults and provider orders
• Coordinate community care referrals using VA systems
• Answer and route incoming calls while providing excellent customer service
• Assist Veterans with questions and connect them with the appropriate care teams
• Verify and update patient demographic information
• Support patient flow and administrative functions
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks
• Maintain accurate documentation within electronic medical record (EMR) systems
• Ensure compliance with HIPAA, privacy, and security requirements
• Collaborate with providers, nurses, and administrative staff to support quality patient care

Skills

Customer service

Typing 50+ WPM

Data entry

Medical terminology

Communication skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Microsoft Office

Job description

Actalent seeks a Medical Support Assistant to support the VA Network in a fully remote capacity. The role involves coordinating appointments, processing referrals, and maintaining patient records while delivering excellent customer service for Veterans.

Candidates with healthcare administration, patient access, scheduling, or medical office experience will thrive. Location restrictions apply; remote work is offered within the United States.