Remote Medical Support Assistant for Veterans

ACTalent; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Monday-Friday schedule

No nights, weekends, or holidays

Long-term contract opportunity with 가능

Job summary

Actalent is seeking a Medical Support Assistant (MSA) to support the VA Network in a fully remote role while residing near Helena, Montana. You will coordinate patient appointments, manage referrals, maintain EMR records, and deliver strong customer service to Veterans.

This role focuses on healthcare administration, patient access, scheduling, and care coordination, with duties performed remotely for a prominent national health system.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of customer service experience.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within EMR systems.
• Ensure HIPAA, privacy, and security requirements are met.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Skills

Customer service

Data entry

Typing 50 wpm

Medical terminology

Verbal & written communication

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Tools

EMR/EHR systems

VA systems

Job description

Actalent is seeking a Medical Support Assistant (MSA) to support the VA Network in a fully remote role while residing near Helena, Montana. You will coordinate patient appointments, manage referrals, maintain EMR records, and deliver strong customer service to Veterans.

This role focuses on healthcare administration, patient access, scheduling, and care coordination, with duties performed remotely for a prominent national health system.