Remote Patient Access Coordinator

ACTalent; Grand Junction (CO); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Remote position

Monday–Friday schedule

Contract with extension potential

Benefits (medical, dental, vision)

Job summary

Actalent is seeking a Medical Support Assistant for a fully remote role focused on Veterans care coordination and patient access. You will schedule appointments, manage referrals, and maintain EMR records while delivering high-quality customer service.

The ideal candidate has healthcare administration or patient access experience, strong data entry and HIPAA knowledge, and the ability to work in a fast-paced environment from a home office.

Qualifications

• Minimum 6 months of customer service experience.
• Typing speed 50+ words per minute or faster.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Schedule and coordinate patient appointments.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using our systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligning Care Teams (PACT) with daily tasks.
• Maintain documentation within EMR systems.
• Ensure HIPAA, privacy, and security compliance.
• Collaborate with providers, nurses, and staff to support quality patient care.

Skills

Customer service

Data entry

Typing speed 50+ wpm

Medical terminology

Verbal & written communication

EMR/EHR systems

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Actalent is seeking a Medical Support Assistant for a fully remote role focused on Veterans care coordination and patient access. You will schedule appointments, manage referrals, and maintain EMR records while delivering high-quality customer service.

The ideal candidate has healthcare administration or patient access experience, strong data entry and HIPAA knowledge, and the ability to work in a fast-paced environment from a home office.