Remote Medical Support & Care Coordinator

Actalent; Loveland (CO); À distance; USD 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Remote position

Contract role

Career experience with VA system

Résumé du poste

Actalent is seeking a Medical Support Assistant to support the VA Rocky Mountain Network. This remote role coordinates appointments, manages referrals, maintains EMR records, and delivers strong customer service to Veterans.

Ideal candidates have healthcare administration or patient access experience and can work remotely with a 100% remote setup, Monday–Friday schedule, and contract terms. Location within 50 miles of a VA facility is required.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Typing speed 50+ wpm.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsabilités

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist PACT with daily administrative tasks.
• Maintain accurate documentation within EMR systems.
• Ensure compliance with HIPAA, privacy, and security requirements.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Connaissances

Customer service

Data entry

Typing 50+ wpm

Medical terminology

Communication

Attention to detail

Formation

High School Diploma or GED

Outils

EMR/EHR systems

Microsoft Office

Description du poste

Actalent is seeking a Medical Support Assistant to support the VA Rocky Mountain Network. This remote role coordinates appointments, manages referrals, maintains EMR records, and delivers strong customer service to Veterans.

Ideal candidates have healthcare administration or patient access experience and can work remotely with a 100% remote setup, Monday–Friday schedule, and contract terms. Location within 50 miles of a VA facility is required.