Remote Medical Support Specialist for Veterans

Actalent; Fort William Henry Harrison (MT); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Monday–Friday schedule

No nights, weekends, or holidays

Long-term contract extension potential

Experience with large healthcare系统

Job summary

Actalent is seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network in a fully remote contract role. Responsibilities include coordinating appointments, managing referrals, maintaining EMR records, and delivering excellent customer service to Veterans.

The ideal candidate has healthcare administration, patient access, scheduling, or medical office experience, with strong data entry, typing, and communication skills.

Qualifications

• High School diploma or GED required.
• Minimum 6 months of customer service experience.
• Proficient computer and data entry skills.
• Typing speed 50+ WPM.
• Basic medical terminology knowledge.
• Excellent verbal and written communication.
• Strong attention to detail and organization.
• Ability to work in a fast-paced healthcare setting.

Responsibilities

• Schedule and coordinate patient appointments per VA guidelines.
• Process and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer calls with excellent customer service.
• Assist Veterans with questions and connect to care teams.
• Verify and update patient demographics.
• Support patient flow and administrative functions.
• Assist PACT with daily administrative tasks.
• Maintain EMR documentation.
• Ensure HIPAA compliance.
• Collaborate with providers and staff to support care quality.

Skills

Customer service

Data entry

Typing 50+ wpm

Medical terminology

Verbal communication

Written communication

Attention to detail

Organizational skills

Healthcare environment

Education

High School Diploma or GED

Job description

Actalent is seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network in a fully remote contract role. Responsibilities include coordinating appointments, managing referrals, maintaining EMR records, and delivering excellent customer service to Veterans.

The ideal candidate has healthcare administration, patient access, scheduling, or medical office experience, with strong data entry, typing, and communication skills.