Remote Medical Support & Scheduling Assistant

ACTalent; United States; Remote; USD 24,000 - 29,000; Full time

Job summary

Actalent is seeking a qualified Medical Support Assistant to join the VA Rocky Mountain Network team. The role focuses on coordinating appointments, managing consults, and supporting community care referrals to ensure timely access to Veterans' healthcare services.

Ideal candidates have strong customer service, attention to detail, and the ability to work in a fast-paced healthcare environment. Remote work is possible within defined VA locations, with contract-based placement in Aurora, CO.

Qualifications

• High school graduate or GED is required.
• At least 6 months of customer service experience.
• Basic computer proficiency and data-entry skills.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• Strong verbal and written English communication.
• Ability to work effectively in a healthcare setting with patients and staff.

Responsibilities

• Schedule patient appointments following VA scheduling guidelines.
• Process and track electronic consults and provider orders.
• Coordinate community care referrals in VA systems.
• Answer calls and provide exceptional customer service.
• Screen patient inquiries and route to appropriate clinical staff.
• Verify and maintain patient demographic information.
• Support patient check-in and patient flow activities.
• Assist the patient care team with administrative tasks.
• Maintain scheduling accuracy and VA performance standards.
• Document patient interactions in EHR systems.

Skills

Customer service

Typing 50 WPM

Data entry

Basic computer skills

English communication

Healthcare setting

Verbal communication

Education

High school diploma or GED

Tools

EMR systems

Job description

Actalent is seeking a qualified Medical Support Assistant to join the VA Rocky Mountain Network team. The role focuses on coordinating appointments, managing consults, and supporting community care referrals to ensure timely access to Veterans' healthcare services.

Ideal candidates have strong customer service, attention to detail, and the ability to work in a fast-paced healthcare environment. Remote work is possible within defined VA locations, with contract-based placement in Aurora, CO.