Remote Patient Access & Scheduling Specialist

Actalent; Salt Lake City (UT); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

100% Remote

Monday–Friday schedule

Veterans-focused

Contract position with extension

Gain experience in a large healthcare

Job summary

Actalent is seeking a Medical Support Assistant (Remote) to support VA Rocky Mountain Network. The role coordinates appointments, manages referrals, maintains patient records, and delivers customer service to Veterans while working remotely.

Ideal candidates have healthcare administration or patient access experience, strong data entry skills, and familiarity with EMR/EHR systems. This contract position offers a 100% remote setup and a Monday–Friday schedule.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within electronic medical record (EMR) systems.
• Ensure compliance with HIPAA, privacy, and security requirements.

Skills

Customer service

Data entry

Typing 50 wpm

Medical terminology

Verbal and written communication

Attention to detail

Organizational skills

Fast-paced healthcare

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Actalent is seeking a Medical Support Assistant (Remote) to support VA Rocky Mountain Network. The role coordinates appointments, manages referrals, maintains patient records, and delivers customer service to Veterans while working remotely.

Ideal candidates have healthcare administration or patient access experience, strong data entry skills, and familiarity with EMR/EHR systems. This contract position offers a 100% remote setup and a Monday–Friday schedule.