Remote Medical Support Assistant – VA Care Coordination

Talentify; Loveland (CO); A distancia; USD 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

Critical Illness, Accident, and Health

401(k) Retirement Plan Pre-tax and R​O

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Descripción de la vacante

Talentify seeks a Medical Support Assistant to support VA Rocky Mountain Network in a remote role based near Loveland, CO. The position coordinates appointments, manages referrals, and maintains patient records while delivering exceptional customer service in a healthcare setting.

This remote contract role requires high accuracy, healthcare terminology knowledge, and strong communication skills to assist Veterans and connect them with appropriate care teams.

Formación

• High School Diploma or GED.
• Minimum 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsabilidades

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within electronic medical record (EMR) systems.
• Ensure compliance with HIPAA, privacy, and security requirements.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Conocimientos

Customer Service

Data Entry

Typing 50 WPM

Medical Terminology

Verbal Communication

Written Communication

Attention to Detail

Healthcare Environment

Educación

High School Diploma or GED

Descripción del empleo

Talentify seeks a Medical Support Assistant to support VA Rocky Mountain Network in a remote role based near Loveland, CO. The position coordinates appointments, manages referrals, and maintains patient records while delivering exceptional customer service in a healthcare setting.

This remote contract role requires high accuracy, healthcare terminology knowledge, and strong communication skills to assist Veterans and connect them with appropriate care teams.