Remote Medical Support Specialist

ACTalent; Aurora (CO); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Life Insurance

HSA

PTO / Vacation / Sick Leave

Employee Assistance Program

Job summary

Actalent is seeking qualified Medical Support Assistants to support the VA Rocky Mountain Network. The role involves coordinating appointments, managing consults, and handling patient records to ensure Veterans receive timely access to healthcare services.

Strong customer service and healthcare environment experience are essential. This 100% remote position requires residing within 50 miles of specified VA locations, and offers a stable schedule with no weekends.

Qualifications

• High school diploma or GED is required.
• At least 6 months of customer service experience.
• Basic computer proficiency and data-entry skills.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• Strong verbal and written English communication skills.

Responsibilities

• Schedule patient appointments in accordance with VA and VHA scheduling guidelines.
• Process, review, track, and respond to electronic consults and provider orders.
• Coordinate community care referrals using VA systems including HSRM and PPMS.
• Answer and route incoming calls while providing exceptional customer service.
• Screen patient inquiries and connect Veterans with appropriate clinical staff.
• Verify, update, and maintain patient demographic information.
• Support patient check-in and patient flow activities.
• Assist the patient care team (PACT) with administrative support.
• Maintain scheduling accuracy and compliance with VA performance standards.
• Document patient interactions accurately in electronic health record systems. Ensure compliance with HIPAA, privacy, and VA security requirements.
• Collaborate with providers, nurses, administrative staff, and community care partners.

Skills

Customer service

Data entry

Typing 50 wpm

Medical terminology

English communication

Healthcare setting

Education

High school diploma or GED

Tools

EMR systems

Job description

Actalent is seeking qualified Medical Support Assistants to support the VA Rocky Mountain Network. The role involves coordinating appointments, managing consults, and handling patient records to ensure Veterans receive timely access to healthcare services.

Strong customer service and healthcare environment experience are essential. This 100% remote position requires residing within 50 miles of specified VA locations, and offers a stable schedule with no weekends.