Remote Medical Support Coordinator

Actalent; Aurora (CO); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Monday-Friday schedule

No nights, weekends, or holidays

Long-term contract opportunity

Job summary

Actalent in Aurora, CO is seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. In this remote role, you will coordinate appointments, manage referrals, maintain patient records, and deliver exceptional customer service to Veterans.

This contract position focuses on EMR documentation and care coordination within a fast-paced healthcare environment. Candidates with healthcare administration, patient access, scheduling, or medical office experience are

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within EMR systems.
• Ensure compliance with HIPAA, privacy, and security requirements.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Skills

Customer service

Data entry

Typing 50+ wpm

Medical terminology

Verbal and written communication

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Actalent in Aurora, CO is seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. In this remote role, you will coordinate appointments, manage referrals, maintain patient records, and deliver exceptional customer service to Veterans.

This contract position focuses on EMR documentation and care coordination within a fast-paced healthcare environment. Candidates with healthcare administration, patient access, scheduling, or medical office experience are