Remote Medical Support Assistant - Veteran Care Scheduling

CLFC Healthcare and Communications; Orem (UT); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

W-2 full-time with benefits

Health and Welfare benefits

Paid sick leave

Federal onboarding and training

Job summary

CLF Consultants LLC is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule primary care visits, specialty clinics, community care consults, and follow-ups, serving Veterans and their families across the VISN 19 region from home.

The role requires at least six months of customer service experience, basic computer skills, and a high school diploma or GED.

Qualifications

• United States citizenship.
• High school diploma or GED equivalent.
• Oral and written proficiency in English; basic computer skills.
• Typing speed of at least 50 words per minute.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high speed internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
• Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
• Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.

Skills

Customer service

Typing 50 wpm

English proficiency

Remote work

Education

High school diploma or GED

Tools

VistA

CPRS

Job description

CLF Consultants LLC is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule primary care visits, specialty clinics, community care consults, and follow-ups, serving Veterans and their families across the VISN 19 region from home.

The role requires at least six months of customer service experience, basic computer skills, and a high school diploma or GED.