Remote Medical Scheduler – Veteran Care

CLFC Healthcare and Communications; Owasso (OK); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Fully remote

VA furnished equipment

Health and Welfare benefits

Paid time off & federal holidays

Job summary

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule appointments and manage demographic data from home, aiding Veterans across the VISN 19 region with care access.

Role requires at least six months of customer service experience, a high school diploma or GED, and strong computer skills.

Qualifications

• Six months of customer service experience minimum.
• Proficient in basic computer use and internet navigation.
• Typing speed of at least 50 wpm.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
• Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
• Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.

Skills

Customer service

Typing 50 wpm

Basic computer skills

English proficiency

Education

High school diploma or GED

Job description

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule appointments and manage demographic data from home, aiding Veterans across the VISN 19 region with care access.

Role requires at least six months of customer service experience, a high school diploma or GED, and strong computer skills.