Remote Medical Support Assistant for VA Scheduling

Talentify; San Antonio (TX); Remote; USD 25,000 - 36,000; Full time

Job summary

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Schedule: Monday–Friday, 8-hour shift; Remote within 50 miles of San Antonio, TX. Strong Excel/EMR skills and 50+ WPM typing are required. Must pass NACI and VA training as part of employment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of scheduling experience.
• Basic medical terminology knowledge.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems.
• Strong oral and written English communication skills.
• Must be a U.S. resident.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
• Contact Veterans and community providers by phone and correspondence
• Verify and update Veteran demographic and insurance information
• Track and manage consult statuses; elevate urgent/emergent cases
• Maintain accurate records and ensure timely completion of administrative workflows
• Use Microsoft Office (Word, Excel, Outlook) daily

Skills

Typing 50+ WPM

English communication

Scheduling coordination

Medical terminology

Education

High school diploma or GED

Tools

Microsoft Excel

EMR systems

Job description

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Schedule: Monday–Friday, 8-hour shift; Remote within 50 miles of San Antonio, TX. Strong Excel/EMR skills and 50+ WPM typing are required. Must pass NACI and VA training as part of employment.