Medical Support Assistant

Talentify; San Antonio (TX); Remote; USD 25,000 - 36,000; Full time

Job summary

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Schedule: Monday–Friday, 8-hour shift; Remote within 50 miles of San Antonio, TX. Strong Excel/EMR skills and 50+ WPM typing are required. Must pass NACI and VA training as part of employment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of scheduling experience.
• Basic medical terminology knowledge.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems.
• Strong oral and written English communication skills.
• Must be a U.S. resident.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
• Contact Veterans and community providers by phone and correspondence
• Verify and update Veteran demographic and insurance information
• Track and manage consult statuses; elevate urgent/emergent cases
• Maintain accurate records and ensure timely completion of administrative workflows
• Use Microsoft Office (Word, Excel, Outlook) daily

Skills

Typing 50+ WPM

English communication

Scheduling coordination

Medical terminology

Education

High school diploma or GED

Tools

Microsoft Excel

EMR systems

Job description

Job Summary

Medical Support Assistant (MSA)

Location: Remote (must reside within 50 miles of San Antonio, TX) Schedule: Monday–Friday, 8-hour shift | 7:30am–4:00pm or 8:00am–4:30pm CST | No federal holidays Employment Type: Full-Time Contract

Overview

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Primary Responsibilities

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
• Contact Veterans and community providers by phone and correspondence
• Verify and update Veteran demographic and insurance information
• Track and manage consult statuses; elevate urgent/emergent cases
• Maintain accurate records and ensure timely completion of administrative workflows
• Use Microsoft Office (Word, Excel, Outlook) daily

Minimum Qualifications

Qualifications

• High school diploma or GED required
• Minimum 1 year of scheduling experience
• Basic medical terminology knowledge
• Typing speed of 50+ WPM
• Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
• Strong oral and written English communication skills
• Must be a U.S. resident

Additional Requirements

• Must pass a National Agency Check with Inquiries (NACI) background investigation
• Must obtain and maintain a VA PIV card and network access
• Must complete mandatory VA training (provided) prior to and during employment
• No health or physical limitations that would restrict performance of clerical/administrative duties

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.