Care Coordination & Scheduling Specialist

U.S. Department of Veterans Affairs; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Federal health/vision/dental benefits

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to serve as an initial contact for clinics and patients. The role includes scheduling appointments, tracking orders, and reviewing electronic records within VA Care in the Community (CITC).

The position requires proficiency in data entry, information processing systems, and patient-care software. Duties extend to coordinating care, handling veteran calls, and ensuring readiness for visits, with full-time hours and a

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology to support patient care.
• Ability to enter and retrieve information in electronic records.
• Strong customer service and communication skills.

Responsibilities

• Provide administrative patient support and handle scheduling.
• Review and manage electronic orders and consults.
• Coordinate with care teams to ensure timely patient care.
• Operate clinic data entry and scheduling software.
• Assist with patient communication and information accuracy.

Skills

Medical terminology

Customer service

Scheduling

Data entry

Professional communication

Education

High school diploma or GED

Tools

Scheduling software

Electronic health records

Office automation

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to serve as an initial contact for clinics and patients. The role includes scheduling appointments, tracking orders, and reviewing electronic records within VA Care in the Community (CITC).

The position requires proficiency in data entry, information processing systems, and patient-care software. Duties extend to coordinating care, handling veteran calls, and ensuring readiness for visits, with full-time hours and a