Medical Support Assistant

Aptive Resources; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Aptive Resources is looking for Medical Support Assistants to assist the VA South Texas Veterans Health Care System. Responsibilities include scheduling appointments, processing referrals, and maintaining accurate records.

The ideal candidate will have a high school diploma or GED, scheduling experience, strong communication skills, and proficiency in Microsoft Office. This is a full-time position that requires U.S. residency and other qualifications.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of scheduling experience.
• Basic medical terminology knowledge.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel.
• Strong oral and written English communication skills.
• Must be a U.S. resident.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments.
• Process consults and referrals using VA systems.
• Contact Veterans and community providers by phone.
• Verify and update Veteran demographic and insurance information.
• Track and manage consult statuses; elevate urgent cases.
• Maintain accurate records and ensure timely completion.

Skills

Scheduling experience

Basic medical terminology knowledge

Typing speed of 50+ WPM

Proficient in Microsoft Excel

Strong communication skills

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR) systems

Microsoft Office (Word, Excel, Outlook)

Job description

Medical Support Assistant (MSA)

Location: Remote (must reside within 50 miles of San Antonio, TX)
Schedule: Monday–Friday, 8‑hour shift | 7:30 am–4:00 pm or 8:00 am–4:30 pm CST | No federal holidays
Employment Type: Full‑Time Contract

Overview

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
• Contact Veterans and community providers by phone and correspondence
• Verify and update Veteran demographic and insurance information
• Track and manage consult statuses; elevate urgent/emergent cases
• Maintain accurate records and ensure timely completion of administrative workflows
• Use Microsoft Office (Word, Excel, Outlook) daily

Qualifications

• High school diploma or GED required
• Minimum 1 year of scheduling experience
• Basic medical terminology knowledge
• Typing speed of 50+ WPM
• Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
• Strong oral and written English communication skills
• Must be a U.S. resident

Additional Requirements

• Must pass a National Agency Check with Inquiries (NACI) background investigation
• Must obtain and maintain a VA PIV card and network access
• Must complete mandatory VA training (provided) prior to and during employment
• No health or physical limitations that would restrict performance of clerical/administrative duties

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active‑duty service members are highly encouraged to apply.