Remote Medical Support Assistant: Veterans Care Coordination

Aptive; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) CITC program. MSAs provide administrative care coordination to help Veterans access community healthcare services.

Remote role within 50 miles of San Antonio, TX, with 8-hour shifts on Mon–Fri and full-time contract terms. Responsibilities include scheduling, processing referrals, and EMR-based workflows using VA systems, with emphasis on accuracy and timely communication.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of scheduling experience.
• Basic medical terminology knowledge.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel; comfortable with EMR systems.
• Strong oral and written English communication.
• Must be a U.S. resident.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers.
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS).
• Contact Veterans and community providers by phone and correspondence.
• Verify and update Veteran demographic and insurance information.
• Track and manage consult statuses; elevate urgent/emergent cases.
• Maintain accurate records and ensure timely completion of workflows.
• Use Microsoft Office daily.

Skills

Scheduling experience

Typing 50+ WPM

English communication

U.S. resident

Microsoft Excel

EMR systems familiarity

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

EMR systems

Job description

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) CITC program. MSAs provide administrative care coordination to help Veterans access community healthcare services.

Remote role within 50 miles of San Antonio, TX, with 8-hour shifts on Mon–Fri and full-time contract terms. Responsibilities include scheduling, processing referrals, and EMR-based workflows using VA systems, with emphasis on accuracy and timely communication.