Remote Medical Support Assistant for Veterans Care

Aptive Resources; Salt Lake City (UT); Remote; USD 25,000 - 30,000; Full time

Job summary

Aptive Resources seeks a Medical Support Assistant (MSA) for Salt Lake City VA Medical Center to support Veterans and VA staff by scheduling patient appointments, managing community care referrals, and maintaining patient records. This role emphasizes accurate scheduling, efficient communication, and adherence to VA policies.

Based in Salt Lake City, UT, the position offers a remote work arrangement with proximity to the facility; candidates must reside within 50 miles or be able to commute as

Qualifications

• Minimum 6 months of customer service experience
• Basic knowledge of medical terminology
• Typing speed of 50 words per minute
• Basic computer proficiency including Microsoft Word, Excel, Outlook and Microsoft Teams
• Strong oral and written English communication skills

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA scheduling policies and directives
• Handle patient communications and provide courteous customer service to Veterans, families, VA staff, providers and contractors
• Coordinate community care with VA and non-VA providers when needed, including HS RM and PPMS processing
• Maintain and update patient records in VA systems (VistA, CPRS, ISS, PCI) and ensure HIPAA-compliant documentation
• Participate in team huddles and support clinic operations and scheduling performance metrics

Skills

Customer service

English communication

Typing 50 wpm

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Microsoft Teams

Job description

Aptive Resources seeks a Medical Support Assistant (MSA) for Salt Lake City VA Medical Center to support Veterans and VA staff by scheduling patient appointments, managing community care referrals, and maintaining patient records. This role emphasizes accurate scheduling, efficient communication, and adherence to VA policies.

Based in Salt Lake City, UT, the position offers a remote work arrangement with proximity to the facility; candidates must reside within 50 miles or be able to commute as