Remote Medical Services Queue Associate

CVS Health; Baton Rouge (LA); Remote; USD 23,419 - 35,335; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tuition assistance

Job summary

A national healthcare provider is seeking an Inbound/Outbound Queue Associate for a fully telework position in Baton Rouge, Louisiana. Responsibilities include intake and referral coordination, ensuring quality and compliance with medical service standards. The ideal candidate should have 1-2 years of call center experience and familiarity with medical terminology. This full-time role offers a competitive pay range and comprehensive benefits that prioritize employee wellness and work-life balance.

Qualifications

• 1-2 years of Call Center experience.
• 1-2 years of Medical Terminology experience.

Responsibilities

• Coordinates medical services including intake and referrals.
• Approves services as per benefit plan guidelines.
• Maintains documentation meeting regulatory requirements.

Skills

Call Center experience

Medical Terminology experience

Education

High School Diploma or G.E.D

Tools

eMEVS

QNXT

FAXHUB

ProPAT

MedCompass

Job description

A national healthcare provider is seeking an Inbound/Outbound Queue Associate for a fully telework position in Baton Rouge, Louisiana. Responsibilities include intake and referral coordination, ensuring quality and compliance with medical service standards. The ideal candidate should have 1-2 years of call center experience and familiarity with medical terminology. This full-time role offers a competitive pay range and comprehensive benefits that prioritize employee wellness and work-life balance.