Call Center Associate at Revel Staffing Baton Rouge, LA

Revel Staffing; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) matching

Job summary

Revel Staffing is seeking a Call Center Associate in Baton Rouge, LA, to provide customer service support for healthcare programs. The ideal candidate will have experience in call centers or customer service, strong multitasking skills, and handle sensitive health-related information.

This role offers paid training and career development opportunities, along with benefits including medical, dental, and vision insurance.

Qualifications

• Some customer service or call center experience in healthcare, insurance, or government programs.
• Ability to work independently while meeting performance metrics and call resolution targets.
• Knowledge of Medicaid programs, elderly care, or disability services is a plus.

Responsibilities

• Deliver professional, prompt, and courteous customer service for Medicaid inquiries.
• Gather and verify necessary information from patients and caregivers.
• Identify and document issues for timely resolution.

Skills

Multitasking

Communication Skills

Microsoft Office Suite

Customer Service

Problem-solving

Education

High school diploma or GED

Associate’s degree

MediClear certification or equivalent

Job description

Call Center Associate job at Revel Staffing. Baton Rouge, LA.

A growing healthcare services organization is seeking a Call Center Associate to provide customer service support for Long-Term Care and related healthcare programs. This role is ideal for a detail-oriented professional with call center or customer service experience, strong multitasking skills, and the ability to handle sensitive health-related information with accuracy and compassion.

Key Responsibilities

• Deliver professional, prompt, and courteous customer service for Medicaid and long-term care inquiries.
• Gather and verify all necessary information from patients, caregivers, or providers to process requests efficiently and accurately.
• Identify and document issues, ensuring timely resolution or escalation to appropriate departments.
• Complete required monthly telephone monitoring and maintain accurate call records in compliance with regulatory standards.
• Use multiple computer systems and windows simultaneously while maintaining accuracy and attention to detail.
• Adhere to departmental timelines, privacy regulations, and quality standards for all communications.
• Provide guidance on Medicaid-related processes and assist callers in understanding healthcare program requirements.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• MediClear certification or equivalent healthcare credential required.
• Some customer service or call center experience in healthcare, insurance, or government programs.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Strong multitasking ability with effective time management and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently while meeting performance metrics and call resolution targets.
• Knowledge of Medicaid programs, elderly care, or disability services is a plus.

Benefits

• Paid training and career development opportunities.
• Medical, dental, and vision insurance with 401(k) matching.
• Paid time off (PTO), paid holidays, and employee discount programs.
• Supportive, employee-friendly culture with clear pathways for advancement.