Remote Healthcare Call Center Representative

Gainwell Technologies; Baton Rouge (LA); On-site; USD 29,100 - 41,600; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

A healthcare solutions company is seeking a motivated Call Center Representative in Baton Rouge, LA. In this remote role, candidates will assist healthcare professionals with billing and policy questions while ensuring a high level of customer service. The ideal candidate has strong communication skills and experience in customer service, with healthcare experience being a plus. This position offers flexible work arrangements and a professional growth opportunity in a supportive environment. Available benefits include healthcare and educational assistance.

Qualifications

• 1-2 years of experience in customer service or call center environment, healthcare experience preferred.
• Must have proficiency in Microsoft Office applications.
• Experience working with Medicaid programs and familiarity with medical claims processing preferred.

Responsibilities

• Handle high volume of inbound provider calls, resolving issues effectively.
• Document and track all interactions accurately.
• Maintain strong relationships with clients, members, and team members.

Skills

Excellent oral and written communication skills

Strong customer service abilities

Professional telephone etiquette

Positive, patient attitude

Ability to multitask

Problem-solving skills

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A healthcare solutions company is seeking a motivated Call Center Representative in Baton Rouge, LA. In this remote role, candidates will assist healthcare professionals with billing and policy questions while ensuring a high level of customer service. The ideal candidate has strong communication skills and experience in customer service, with healthcare experience being a plus. This position offers flexible work arrangements and a professional growth opportunity in a supportive environment. Available benefits include healthcare and educational assistance.