Remote Healthcare Call Center Representative

Gainwell Technologies; Baton Rouge (LA); A distancia; USD 29.100 - 41.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Descripción de la vacante

A healthcare solutions company is seeking a motivated Call Center Representative in Baton Rouge, LA. In this remote role, candidates will assist healthcare professionals with billing and policy questions while ensuring a high level of customer service. The ideal candidate has strong communication skills and experience in customer service, with healthcare experience being a plus. This position offers flexible work arrangements and a professional growth opportunity in a supportive environment. Available benefits include healthcare and educational assistance.

Formación

• 1-2 years of experience in customer service or call center environment, healthcare experience preferred.
• Must have proficiency in Microsoft Office applications.
• Experience working with Medicaid programs and familiarity with medical claims processing preferred.

Responsabilidades

• Handle high volume of inbound provider calls, resolving issues effectively.
• Document and track all interactions accurately.
• Maintain strong relationships with clients, members, and team members.

Conocimientos

Excellent oral and written communication skills

Strong customer service abilities

Professional telephone etiquette

Positive, patient attitude

Ability to multitask

Problem-solving skills

Educación

High School Diploma or equivalent (GED)

Herramientas

Microsoft Office (Outlook, Word, Excel)

Descripción del empleo

A healthcare solutions company is seeking a motivated Call Center Representative in Baton Rouge, LA. In this remote role, candidates will assist healthcare professionals with billing and policy questions while ensuring a high level of customer service. The ideal candidate has strong communication skills and experience in customer service, with healthcare experience being a plus. This position offers flexible work arrangements and a professional growth opportunity in a supportive environment. Available benefits include healthcare and educational assistance.