Remote Inbound Health Support Coordinator

LanceSoft, Inc.; Franklin (TN); Remote; USD 21,132 - 25,265; Full time

Benefits offered by this job

Four options of medical insurance

Dental and vision insurance

401(k) contributions

Critical illness insurance

Voluntary permanent life insurance

Other employee perks

Job summary

A healthcare solutions provider is seeking a Coordinator III - Inbound Queue Associate to manage inbound calls from providers in a remote call center environment. Responsibilities include data entry, quality checks, and compliance with service guidelines. Candidates must have over 1 year of experience in a high-volume healthcare call center and proficiency in Microsoft Office. This fully remote position requires strong customer service and communication skills, and offers competitive pay ranging from $15.34 to $18.34 per hour.

Qualifications

• 1+ years of experience in a high-volume, health care call center environment.
• 1+ years of experience in data entry.

Responsibilities

• Take inbound calls from providers in a call center environment.
• Perform data entry fax requests from an inbound fax queue.
• Conduct quality check authorizations submitted through a web portal.
• Assist callers to manage requests for medical services.
• Follow guidelines for service approval without medical review.

Skills

Customer service skills

Telephonic communication

Organizational skills

Time management skills

Multitasking ability

Education

High school diploma or GED

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

A healthcare solutions provider is seeking a Coordinator III - Inbound Queue Associate to manage inbound calls from providers in a remote call center environment. Responsibilities include data entry, quality checks, and compliance with service guidelines. Candidates must have over 1 year of experience in a high-volume healthcare call center and proficiency in Microsoft Office. This fully remote position requires strong customer service and communication skills, and offers competitive pay ranging from $15.34 to $18.34 per hour.