Healthcare Call Center Specialist

eQHealth Solutions; Baton Rouge (LA); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

eQHealth Solutions in Baton Rouge, LA is seeking a customer service oriented call center specialist. The role focuses on responding to provider inquiries, tracking data, and ensuring prompt, courteous service to all customers.

Candidates should have 1–3 years in a call center, preferably in healthcare, with strong data entry and confidentiality practices. Equal opportunity employer and standard workforce rights information apply.

Qualificações

• High school diploma or better.
• 1–3 years experience in a call center, healthcare setting preferred.

Responsabilidades

• Provides courteous and prompt service to all internal and external customers.
• Research provider questions regarding status of reviews/authorizations.
• Enters all call data for tracking.
• Initiates outbound calls to facilities and providers.
• Maintains customer confidentiality and follows escalation procedures.

Conhecimentos

Customer service

Data entry

Call handling

Outbound calls

Confidentiality

Problem solving

Formação

High school diploma or equivalent

Ferramentas

CRM systems

Descrição da vaga

eQHealth Solutions in Baton Rouge, LA is seeking a customer service oriented call center specialist. The role focuses on responding to provider inquiries, tracking data, and ensuring prompt, courteous service to all customers.

Candidates should have 1–3 years in a call center, preferably in healthcare, with strong data entry and confidentiality practices. Equal opportunity employer and standard workforce rights information apply.