Remote Louisiana Medicaid Inbound Support Agent

Humana; United States; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Remote position

Travel for training

Job summary

Humana seeks a Louisiana Medicaid Contact Center professional for a remote, full-time role. You will handle member calls, document needs across multiple systems, and maintain excellent service. Training runs the first 7–8 weeks with a strict attendance policy.

Post-training, you may work any 8-hour shift between 6:45 am and 7:00 pm CST, Monday–Friday, with occasional travel for trainings. This role requires dedication during a 12-month tenure and strong multi-system documentation.

Qualifications

• Minimum 2 years of customer service experience.
• Must be available to work any shift between 6:45 am – 7:00 pm CST (M-F), some weekends and overtime as needed.
• Demonstrated experience providing strong customer service and attention to detail on calls.

Responsibilities

• Assist Louisiana Medicaid members via phone and possibly other systems.
• Accurately document member needs, inquiries, or questions in multiple systems.
• Manage multiple tasks and prioritize competing demands while listening to customers.

Skills

Customer service

Active listening

Communication

multitasking

Job description

Humana seeks a Louisiana Medicaid Contact Center professional for a remote, full-time role. You will handle member calls, document needs across multiple systems, and maintain excellent service. Training runs the first 7–8 weeks with a strict attendance policy.

Post-training, you may work any 8-hour shift between 6:45 am and 7:00 pm CST, Monday–Friday, with occasional travel for trainings. This role requires dedication during a 12-month tenure and strong multi-system documentation.