Remote Medical Customer Care & Order Specialist

Supreme Doctor Consultants; Phoenix (AZ); Remote; USD 30,000 - 45,000; Full time

Job summary

A healthcare provider is seeking a Remote Medical Customer Service Representative. This role involves answering inbound calls from patients, assisting with order placements, and managing customer inquiries. The ideal candidate will have 3 years of experience in call centers or medical settings. Strong communication skills and the ability to handle customer needs effectively are essential. Bilingual proficiency in English and Spanish is preferred. This position offers flexibility in working from home.

Qualifications

• 3 years of experience in call center, data entry, and medical background.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Assist patients in the new/reorder process.
• Manage large amounts of inbound calls in a timely manner.
• Identify patients' needs and provide solutions.
• Process orders using Byram customized system.

Skills

Listening skills

Verbal communication

Written communication

Data entry skills

Knowledge of customer service practices

Ability to handle stressful situations

Customer focus

Multi-tasking

Job description

A healthcare provider is seeking a Remote Medical Customer Service Representative. This role involves answering inbound calls from patients, assisting with order placements, and managing customer inquiries. The ideal candidate will have 3 years of experience in call centers or medical settings. Strong communication skills and the ability to handle customer needs effectively are essential. Bilingual proficiency in English and Spanish is preferred. This position offers flexibility in working from home.