Remote Healthcare Support Specialist — Inbound Tech Help

Arsenault; San Jose (CA); Remote; USD 22,041 - 24,163; Full time

Benefits offered by this job

Paid time off plans

Annual paid company holidays

Incentive plan

Job summary

A dynamic healthcare organization is seeking a Customer Service Representative Associate to provide technical assistance for their clients. In this role, you'll manage inbound calls while troubleshooting issues efficiently. Ideal candidates will have strong problem-solving skills and a background in customer service. The position offers a range of benefits including paid time off, an incentive plan allowing potential earnings of up to $1000 each quarter, and a clear career path within the organization.

Qualifications

• Minimum of two years experience in customer service.
• Understanding of the insurance industry and coding/billing preferred.
• Ability to manage a high volume of calls and provide effective solutions.

Responsibilities

• Answering technical phone calls from clients.
• Troubleshooting and resolving customer issues promptly.
• Documenting interactions in software systems.

Skills

Strong customer service orientation

Excellent problem-solving skills

Ability to work in a fast-paced environment

Proficient in Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Healthcare Management preferred

Tools

Windows-based platforms

Job description

A dynamic healthcare organization is seeking a Customer Service Representative Associate to provide technical assistance for their clients. In this role, you'll manage inbound calls while troubleshooting issues efficiently. Ideal candidates will have strong problem-solving skills and a background in customer service. The position offers a range of benefits including paid time off, an incentive plan allowing potential earnings of up to $1000 each quarter, and a clear career path within the organization.