Remote Medical Scheduling Specialist

ADP, Inc.; Loveland (CO); Remote; USD 39,000 - 44,000; Full time

Job summary

Department of Veterans Affairs in Loveland, CO—currently seeking a Medical Support Assistant to provide remote administrative and scheduling support for VA outpatient care. The MSA coordinates appointments, reviews electronic orders, updates patient data, and communicates with Veterans, VA staff, and community providers.

The role requires strong customer service, accuracy, confidentiality, and the ability to manage a high-volume workload in a remote healthcare environment while meeting VA

Qualifications

• The Medical Support Assistant (MSA) provides remote administrative and scheduling support to the Department of Veterans Affairs (VA), VISN 19 Office of Community Care.
• Supports care and treatment of Veterans by coordinating appointment scheduling, processing and tracking Community Care consults, reviewing and responding to electronic orders, maintaining patient information, and communicating with Veterans, VA staff, and community healthcare providers.
• This role requires strong customer service, accuracy, professionalism, confidentiality, and the ability to independently manage a high-volume workload in a remote healthcare environment while meeting VA scheduling, quality, timeliness, and information-security requirements.

Responsibilities

• Coordinate Veteran appointment scheduling in accordance with VA outpatient scheduling and consult-management requirements.
• Schedule, track, review, and coordinate patient appointments, including pre-appointment and post-appointment contacts.
• Process Community Care consults through VA systems as required.
• Coordinate Veteran care with community providers when services are unavailable through the VA or cannot be supplied timely.
• Communicate with internal medical providers regarding VA Community Care requirements, rules, regulations, and appropriate processes.
• Validate and update patient demographics, including contact information, next of kin, emergency contacts, and insurance information.
• Process received health and administrative records for integration into CPRS and VistA.
• Screen and receive telephone calls courteously and timely; respond to inquiries regarding delivery of services and route calls appropriately.
• Use Microsoft Excel, Word, Outlook, and Teams daily and work in applicable VA systems such as VistA, CPRS, HSRM, RefDoc, EPSI, Cisco Call Center, CTM, PPMS, ICB, and ISS/VSE scheduling applications.
• Work collaboratively with Lead MSAs, schedulers, clinical personnel, and administrative teams to maintain efficient workflow and timely patient communications.
• Notify the appropriate supervisor or Lead MSA when automated systems are unavailable or not functioning as required.
• Provide high-quality customer service to Veterans, families, VA staff, contractors, physicians, fellows, residents, and community providers.
• Protect sensitive Veteran and VA information in accordance with HIPAA, privacy, confidentiality, and information-security requirements.
• Meet VA productivity, workload, timeliness, scheduling, quality, and performance standards; perform other duties as assigned.

Skills

Customer service

Data entry

Typing 50 wpm

Communication

English proficiency

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

VistA

CPRS

HSRM

PPMS

Job description

Department of Veterans Affairs in Loveland, CO—currently seeking a Medical Support Assistant to provide remote administrative and scheduling support for VA outpatient care. The MSA coordinates appointments, reviews electronic orders, updates patient data, and communicates with Veterans, VA staff, and community providers.

The role requires strong customer service, accuracy, confidentiality, and the ability to manage a high-volume workload in a remote healthcare environment while meeting VA