Remote Medical Scheduling & Admin Support

Jamison Professional Services, Inc.; Salt Lake City (UT); On-site; USD 29,000 - 34,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support VA healthcare operations from a remote in Utah. Responsibilities include scheduling appointments, processing Community Care referrals, and maintaining patient information with HIPAA compliance.

Prior VA systems and EMR familiarity are advantageous. The role requires at least 6 months of customer service experience, strong communication, and the ability to work independently in a remote setting.

Qualifications

• . High School Diploma or GED is required.
• . Minimum of 6 months of customer service experience.
• . Knowledge of medical terminology.
• . Typing speed 50+ wpm.
• . Strong verbal and written communication skills.
• . Computer proficiency and EMR/EHR experience.
• . Ability to work independently in a remote environment.
• . Experience in medical scheduling or healthcare administration.
• . Experience in a call center or healthcare customer service environment.
• . Familiarity with VA systems is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA EHR systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Medical terminology

Typing 50+ wpm

Electronic health records (EMR/EHR)

Computer proficiency

Remote work setup

Healthcare scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

VA systems (CPRS, VistA, HSRM, PPMS, CTM)

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support VA healthcare operations from a remote in Utah. Responsibilities include scheduling appointments, processing Community Care referrals, and maintaining patient information with HIPAA compliance.

Prior VA systems and EMR familiarity are advantageous. The role requires at least 6 months of customer service experience, strong communication, and the ability to work independently in a remote setting.