Remote Medical Support Assistant – Scheduling & Referrals

Jamison Professional Services, Inc.; Fort William Henry Harrison (MT); On-site; USD 42,000 - 48,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role serving candidates within 50 miles of eligible VISN 19 VA Medical Center.

Responsibilities include scheduling appointments, processing referrals, maintaining patient data, and delivering high-quality customer service to Veterans. Requirements include a high school diploma or GED, US residency, 6 months of customer service, medical terminology knowledge, and EMR/EHR experience.

Qualifications

• High School Diploma or GED.
• Must reside in the United States.
• Minimum 6 months of customer service experience.
• Typing speed of 50+ words per minute.
• Knowledge of medical terminology.
• Experience with EMR/EHR systems.
• Preferred: familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA EHR systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office and VA applications daily.
• Maintain HIPAA compliance and protect patient information.

Skills

Customer service

Medical terminology

Typing 50+ wpm

Computer proficiency

Remote work ability

EMR/EHR

Call center experience

Education

High School Diploma or GED

Tools

Microsoft Office

VA systems applications

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role serving candidates within 50 miles of eligible VISN 19 VA Medical Center.

Responsibilities include scheduling appointments, processing referrals, maintaining patient data, and delivering high-quality customer service to Veterans. Requirements include a high school diploma or GED, US residency, 6 months of customer service, medical terminology knowledge, and EMR/EHR experience.