Remote Medical Support Assistant: Scheduling & EMR

Jamison Professional Services, Inc.; Sheridan (WY); On-site; USD 22,000 - 30,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support Veterans by scheduling appointments, coordinating referrals, and maintaining patient data in a remote capacity. This role requires strong customer service and familiarity with VA systems.

The position is remote within the United States, with standard business hours Monday through Friday. The successful candidate will handle call center tasks, utilize EMR/EHR systems, and maintain HIPAA compliance while

Qualifications

• High School Diploma or GED required.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills.
• Computer proficiency.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Previous experience with EMR/EHR.
• Experience in a call center or healthcare customer service environment.
• Familiarity with VA systems (CPRS, VistA, HSRM, PPMS, CTM) is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support Veterans by scheduling appointments, coordinating referrals, and maintaining patient data in a remote capacity. This role requires strong customer service and familiarity with VA systems.

The position is remote within the United States, with standard business hours Monday through Friday. The successful candidate will handle call center tasks, utilize EMR/EHR systems, and maintain HIPAA compliance while