Remote Medical Support Assistant – VA Scheduling

Jamison Professional Services, Inc.; Grand Junction (CO); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Remote work

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role serving Veterans within 50 miles of an eligible VISN 19 VA Medical Center.

The role focuses on scheduling appointments, coordinating community care referrals, and maintaining patient information in VA systems. Applicants should have a High School Diploma or GED, 6+ months of customer service experience, knowledge of medical terminology, and 50+ WPM typing.

Qualifications

• High School Diploma or GED.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills.
• Computer proficiency.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Previous experience with electronic medical records (EMR/EHR).
• Experience in a call center or healthcare customer service environment.
• Preferred: Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM, or similar healthcare applications is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Medical terminology

Typing speed 50+ wpm

Call center experience

Remote work capability

EMR/EHR familiarity

Microsoft Office

HIPAA compliance

Education

High School Diploma or GED

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role serving Veterans within 50 miles of an eligible VISN 19 VA Medical Center.

The role focuses on scheduling appointments, coordinating community care referrals, and maintaining patient information in VA systems. Applicants should have a High School Diploma or GED, 6+ months of customer service experience, knowledge of medical terminology, and 50+ WPM typing.