Remote Medical Support Assistant – VA Scheduling & Referrals

Jamison Professional Services, Inc.; Aurora (CO); On-site; USD 30,000 - 34,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role supporting Veterans by scheduling appointments and coordinating care within VA systems.

This position requires residing within 50 miles of an eligible VISN 19 VA Medical Center and offers an hourly rate of $22.99+ with benefits. The role involves handling patient information, responding to inquiries, and ensuring HIPAA compliance while utilizing EMR/EHR systems and VA applications.

Qualifications

• High School Diploma or GED.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills.
• Computer proficiency.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Previous experience with EMR/EHR.
• Experience in a call center or healthcare customer service environment.
• Preferred: Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM, or similar healthcare applications is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Medical terminology

Typing 50+ wpm

Verbal and written communication

Computer proficiency

Remote work ability

Medical scheduling

EMR/EHR familiarity

Call center experience

VA systems familiarity

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role supporting Veterans by scheduling appointments and coordinating care within VA systems.

This position requires residing within 50 miles of an eligible VISN 19 VA Medical Center and offers an hourly rate of $22.99+ with benefits. The role involves handling patient information, responding to inquiries, and ensuring HIPAA compliance while utilizing EMR/EHR systems and VA applications.