Remote Medical Support Assistant – VA Scheduling & Care Referrals

Jamison Professional Services, Inc.; Muskogee (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a remote role serving Veterans. The position supports scheduling, referrals, and data maintenance within VA systems while delivering high-quality customer service.

The ideal candidate has a High School or GED, 6+ months in customer service, familiarity with EMR/EHR, and strong typing and communication skills. Remote work is required, with duties performed via VA platforms and standard office software.

Qualifications

• High School Diploma or GED.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed 50+ words per minute.
• Strong verbal and written communication skills.
• Computer proficiency.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Previous EMR/EHR experience.
• Experience in a call center or healthcare customer service environment.
• Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM is desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Typing 50+ wpm

Medical terminology

Verbal and written communication

Remote work ability

Medical scheduling

Healthcare administration

EMR/EHR experience

Call center experience

VA system familiarity

Education

High School Diploma or GED

Tools

CPRS

VistA

HSRM

PPMS

CTM

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a remote role serving Veterans. The position supports scheduling, referrals, and data maintenance within VA systems while delivering high-quality customer service.

The ideal candidate has a High School or GED, 6+ months in customer service, familiarity with EMR/EHR, and strong typing and communication skills. Remote work is required, with duties performed via VA platforms and standard office software.