Remote Medical Support Assistant - Patient Scheduling Pro

Jamison Professional Services, Inc.; Salt Lake City (UT); Remote; USD 44,000 - 52,000; Full time

Job summary

Jamison Professional Services, Inc. seeks a Medical Support Assistant for a remote role supporting Veterans nationwide, including scheduling and intake coordination.

You will handle appointments, process community care referrals, maintain accurate patient demographics, respond to calls, and ensure HIPAA compliance while using VA and Microsoft Office tools. Candidates should have a High School Diploma or GED, 6 months of customer service experience, basic medical terminology knowledge, and

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Typing 50+ words per minute.
• Knowledge of medical terminology.
• Experience with EMR/EHR systems.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Experience in a call center or healthcare customer service environment.
• Familiarity with VA systems is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Typing 50+ WPM

Medical terminology

EMR/EHR experience

VA systems familiarity

Remote work

Communication skills

Computer proficiency

Scheduling experience

Call center experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

VA systems CPRS/VistA

Job description

Jamison Professional Services, Inc. seeks a Medical Support Assistant for a remote role supporting Veterans nationwide, including scheduling and intake coordination.

You will handle appointments, process community care referrals, maintain accurate patient demographics, respond to calls, and ensure HIPAA compliance while using VA and Microsoft Office tools. Candidates should have a High School Diploma or GED, 6 months of customer service experience, basic medical terminology knowledge, and