Remote Medical Support Assistant – VA Scheduling

Jamison Professional Services, Inc.; Aurora (CO); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role located near VISN 19 VA Medical Center eligibility.

You will support Veterans by scheduling appointments, coordinating referrals, maintaining patient data, and delivering courteous customer service. The position requires strong communication, 50+ wpm, familiarity with EMR/EHR, and the ability to work independently in a remote setting.

Qualifications

• High School Diploma or GED required.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Typing speed of 50+ words per minute.
• Experience with medical scheduling or healthcare administration.
• Knowledge of medical terminology.
• Experience with EMR/EHR and VA systems is a plus.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Remote work

Medical terminology

Typing 50+ wpm

EMR/EHR experience

Phone etiquette

Scheduling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR/EHR systems

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role located near VISN 19 VA Medical Center eligibility.

You will support Veterans by scheduling appointments, coordinating referrals, maintaining patient data, and delivering courteous customer service. The position requires strong communication, 50+ wpm, familiarity with EMR/EHR, and the ability to work independently in a remote setting.